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Customer Care

We are a service-focused shop, 100% committed to customer service excellence. We are humble and listen to what customers are saying and not saying.

We have a passionate reverence for beauty and purity. It’s embodied in everything we create and do.

Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.

Privacy & Safety

We hope you enjoy the ease and convenience of shopping on Your confidence in our website and your internet security is really important to us.We collect your information at the point you decide to interact with us. This could include purchasing online, signing up for our email newsletter, over the telephone, or in person when you sign up in our stores to receive information from PUREWILD BOUTIQUE.We are committed to only collecting information about you that is necessary to carry out our business, provide the particular products or services you’ve requested and to keep you up to date about all the latest news from PUREWILD BOUTIQUE. We collect the following information about you: name, address, phone number, email address, billing information including credit card number and expiration date as well as the names, addresses and phone numbers of gift recipients (if any).We are committed to keeping your information safe and we take your online security seriously. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Except as expressly set out in this Policy we will not sell, personal information to third parties, we will not sell any of your personal data to a third party unless we have your permission or are required by law to do so.

However, we may share your data with some companies as an essential part of being able to provide our products and services to you.

The following categories of recipients may receive your personal information and process it for the purposes outlined in this Policy:

  • Companies that are linked to when you make a purchase with us, like our payment service providers, delivery companies, credit reference agencies.

  • Third parties we have engaged to help use collect information from you to rate our products and develop new products. 

  • Professional service providers, such as marketing agencies, advertising and website hosting businesses that help us to run our business.

  • Credit reference agencies, law enforcement and fraud prevention agencies, so that we can help tackle fraud.

  • Social media companies that you’ve signed up with. Depending on your settings or the privacy Policy for social media and messaging services, like Facebook, Instagram or Twitter, you may have given us permission to access information from those account or services. To change this you need to update your settings on the social media platform.

When you visit the web server may automatically record your public internet protocol (IP) address used to connect your computer to the Internet.

Like most websites, we also use cookies to help make the experience of using our website better and to personalise the service you receive from us. For more information, please see our Cookie Policy.

Payment Methods

You can pay your order by credit card, online banking and mobile payments. Please note that available payment methods may vary between different countries. All prices include VAT and all payments are charged in EURO currency. 

Accept Credit/Debit Cards with Wix, iDeal and Apple PayPayPal

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